Workplaces are the most prone areas when it comes to miscommunication. Generally, miscommunication is defined as a state in which there exist a gap between what is being said and what is being heard. It is true that in a business setting, miscommunication may have a resulting scenario that is too costly to the organisation as a whole.
What are the common causes of miscommunication?
- Withholding information Most of the time, the organisation will keep confidential information from the employees and making sure that the right information is accessible to all the employees.
- Language barrier – This is usually a problem when it comes to the organisation that is multinational. Communication differs because of the different languages and the perception of certain words that different nationality perceives. The tonality in the communication also plays in part.
- Lack of trust among employees – This is due to the competition that may arise among the employees. They will therefore not share information freely with their colleagues.
How to avoid miscommunication
- Speak the right language – It is advisable that we stick to the language that is formal and accepted within the corporate culture. There are different people who prefer different languages of communication within the organisation. Not sticking to the formal and accepted language will result in a certain employee feeling left out, making this one of the main reasons for a high turnover rate. Usage of the common and accepted language will help avoid misinterpretation of words. When we minimise the misinterpretation of the information, then we will have higher chances of avoiding miscommunication. Hence, this is why corporate training is often conducted in training room rentals to provide a conducive environment for these companies.
- Respond in good time – Responding to messages matters a lot when it comes to a corporate culture. Responding to messages in a good time will paint a picture of a healthy relationship between the employees in the company. As busy as it gets, a reply is always better than not to. These little things do contribute to the well-being of the organisation.
- Fight the Illusion of transparency – Understand the concerns of the other employees and offer help when needed. On the other hand, be sure that you maintain a transparency of information on certain issues while communicating. This will help you build trust with other colleagues at the workplace. Remember that it is trust that keeps people together in a working environment.
- Consider the medium – Getting your message across also means considering the appropriate medium to present it out. When a message is communicated through the right channels, then you are sure that it will reach the receiver without being changed.
Make sure that you establish the channels that are genuine and authentic especially when doing formal communication in the workplace. In so doing, you will avoid the scenario in which the wrong message is delivered to the target group just because it went through crooked channels.
Communication is what keeps businesses together. Lack of it will always frustrate the well-being of the organisation as a whole. Make sure that you schedule sessions where colleagues are taught on how to enhance communication in a workplace. Training rooms are always available for such like reasons.